Terms & Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and BrainX Inc.(“Company”, “we”, “us”, or “our”), the operator of the WebtoChat platform (“Service”). By accessing or using WebtoChat in any way — including registering an account, embedding our widget, or accessing any feature — you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Description of Service

WebtoChat is a SaaS platform operated by BrainX Inc. that provides AI-powered iframe chat widgets designed to be embedded on third-party websites. The Service currently offers two products:

• Website Agent — a general-purpose conversational AI widget for any business website, enabling semantic search and natural-language interaction with site content.
• WebFront Desk — a dedicated AI concierge widget tailored for hotel and hospitality websites, designed to answer guest queries and drive reservations.

The Service is provided on a subscription basis across multiple tiers (Free, Starter, Professional, and Enterprise). Features available to you depend on your active subscription plan.

3. Eligibility & Account Registration

To use the Service you must:

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Represent a business or individual with a valid, publicly accessible domain name.
• Provide accurate, current, and complete information during registration and keep it up to date.
• Not have been previously suspended or removed from the Service by BrainX Inc.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately via our contact form if you suspect unauthorised access.

4. Subscription Plans & Payment

WebtoChat offers paid subscription plans in addition to a free tier. By selecting a paid plan you agree to the following:

• Subscription fees are billed in advance on a monthly or annual basis and are non-refundable except where required by applicable law.
• BrainX Inc. reserves the right to change plan pricing with at least 30 days’ written notice to the email address on your account.
• Failure to pay may result in downgrade to the Free tier or suspension of your account.
• Enterprise pricing is agreed separately via a written order form or contract with BrainX Inc.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Embed the widget on websites that promote illegal activity, hate speech, adult content, or fraud.
• Attempt to reverse-engineer, decompile, or extract the source code of the Service.
• Use the Service to scrape, harvest, or collect data from third-party websites without authorisation.
• Overload, disrupt, or interfere with the Service infrastructure or the AI backend.
• Resell or sublicense access to the Service without explicit written permission from BrainX Inc.
• Remove, alter, or obscure any WebtoChat branding on plans that require it (e.g., the Free tier).

BrainX Inc. reserves the right to suspend or terminate accounts that violate this policy without prior notice.

6. Intellectual Property

All intellectual property rights in the Service — including but not limited to software, algorithms, AI models, embed code, design, branding, and documentation — are owned by or licensed to BrainX Inc. These Terms do not grant you any ownership rights in the Service.

You retain full ownership of the content on your website. By using the Service, you grant BrainX Inc. a limited, non-exclusive, royalty-free licence to access and index your website content solely for the purpose of powering the AI widget on your domain.

7. Privacy & Data

Use of the Service is also governed by our Privacy Policy. By using WebtoChat you consent to the collection and use of information as described therein. Key points:

• We collect account data (name, email, domain) required to provide the Service.
• Visitor query data processed through embedded widgets is used solely to generate AI responses and improve service quality. It is not sold to third parties.
• We employ industry-standard security measures to protect stored data. However, no system is completely secure and we cannot guarantee absolute security.
• Users under Enterprise plans may request a Data Processing Agreement (DPA) to address GDPR or other compliance requirements. Reach out via our contact form.

8. Disclaimers & Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. BrainX Inc. does not warrant that:

• The Service will be uninterrupted, error-free, or free of harmful components.
• AI-generated responses will be accurate, complete, or suitable for any particular purpose.
• The Service will meet your specific business requirements.

To the fullest extent permitted by law, BrainX Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — arising out of or related to your use of or inability to use the Service, even if advised of the possibility of such damages. BrainX Inc.’s total aggregate liability to you shall not exceed the amounts paid by you to BrainX Inc. in the three (3) months immediately preceding the claim.

9. Termination

Either party may terminate this agreement at any time:

• By you: Stop using the Service and contact us to close your account. No further subscription fees will be charged after the current billing period ends.
• By BrainX Inc.: We may suspend or permanently terminate your account at our discretion if you breach these Terms, fail to pay, or if we discontinue the Service, with or without prior notice depending on the severity of the breach.

Upon termination, your right to access the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) shall continue to apply.

10. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Province of Nova Scotia, Canada, without regard to conflict of law principles. Any disputes arising under or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts located in Nova Scotia, Canada.

11. Changes to These Terms

BrainX Inc. reserves the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

12. Contact

If you have any questions about these Terms, please contact us: